Winter 2021 - Release Notes

Hi there,

Wisely’s just released new features to help you work even smarter. This announcement is our way of sharing what’s now available—and a reminder that our goal is to continuously enhance our solutions in ways that make it easier for you to make guests happy.

Click the gif to watch the full product feature video. 

What's new for off-prem?

Introducing: Call In Order Management

Wisely’s data shows up to 30% of off-prem orders are called in. (In fact, the phone in your restaurant is probably ringing right now!) Phone orders provide limited ways to engage with guests about their order, few insights about that customer saved/matched to their overall visit history, and no way to follow-up about their experience. 

 

That’s why we developed the all-new Call In Order Management feature. Here’s how it works:

• Enter take-out orders you receive via phone into your POS 
• Capture the guest’s cell phone number with their order 
• Order details are sent to the kitchen AND they also automatically sync to the Wisely CRM and Wisely Host App “Orders” tab
• Within the “Orders” tab, view the text alerts triggered when the order was placed
• Tap “Notify” to inform the guest once their order is ready 
• Added bonus: send a survey through Wisely to get feedback about their experience
• Note: requires your brand being live w/ Wisely Order Management & POS integration

Click to Learn More about Call In Order Management

Click to watch the full product feature video. 

Introducing: Quick Reroute

Guests have more ways than ever before to order take-out from your restaurant. At Wisely we know the most profitable off-prem sales are those that come to you direct. 

 

Wisely’s Quick Reroute is a QR code-powered feature that automatically directs guests who order via third parties to go direct. Here’s how it works:

1. Attach a QR code to third-party take-out packaging that prompts guests to scan for a special offer 
2. Guests fill out a quick form triggered by Wisely
3. And an email is then automatically sent by Wisely with an incentive redeemable when guests order direct  

Click to Learn More about Quick Reroute

What's new for on-prem?

Introducing: Grid View

Maximizing every minute and every table of every shift is not unlike a game of Tetris. Enter Wisely’s Grid View — a new way to visualize and manage your parties and table assignments to ensure everything fits jusssst right (and you win big!)

 

With Grid View, planning and optimizing how you seat your restaurant, table-by-table, hour-by-hour, is now easier than ever. Here’s how it works:

• For a timeline format of tables assigned and already seated parties, navigate to Grid View in the Wisely Host App (Note: this feature is especially handy for restaurants using table-based reservations)
• Within Grid View, you’ll see a six-hour snapshot of parties booked and those seated—simply scroll right or left to look ahead or look back
• If you see a way to maximize the use of a timeslot by reassigning a table (and therefore your revenue), you can tap, drag, and drop parties to the desired table (this also helps you quickly reassign a guest if they request a different table)
• Seating guests from Grid View is also quick and easy; simply tap the block representing the party and tap the ‘Seat Party’ button in the pop-out menu
• Once a guest is seated, the view will automatically update with the colors associated with each meal stage (requires POS integration)

Click to Learn More about Grid View

Make it even easier for guests to book!

All-New: Form Search

Increase discovery, waitlist traffic, and bookings by improving the ability for guests to search for one of your restaurant locations by:

• zip code, city, state
• store name
• nearby address, and more  

Wisely’s all-new Form Search functionality can be added to any form powered by Wisely, matches your brand, and is mobile responsive. This feature allows you to streamline waitlist and reservation flows for guests — they simply land on your form, search, and join the waitlist or book a reservation.

What else is new with forms? Wisely now offers special occasion/special request drop-downs you can control. For more information, click here.

Click to Learn More about Form Search

What's new for marketers?

Recommended Automations

Get setup with new automated campaigns, triggered by guest behaviors, faster than ever before. Wisely’s team of marketing experts has created a strategy-in-a-box we can’t wait for you to explore—check-out the all new Recommended Automations within Wisely’s Marketing Automation and here’s what you’ll find:

• Pre-built automations designed to meet specific goals
• Just select the Recommended Automation
• Add the creative for the campaign (meaning, link your Dynamic Template)
• Test, Activate, and you’re LIVE!

Click to Learn More about Recommended Automations

Capture more guest opt-ins via WiFi

New Integration Partners

At Wisely we consistently see guest WiFi as a top channel for collecting opt-ins. This channel helps restaurants grow their overall guest database, which in turn, helps grow guest engagement over time. 

 

Wisely now integrates with three additional WiFi hardware providers Aerohive, Aruba, and Ubiquiti.

Click below to learn more and get started with your WiFi solution.

Aerohive

Aruba

Ubiquiti

What Sequel On Demand

Wisely's Winter Release Event content is all available on demand. Check out the interviews with your industry peers and demos from Wisely's team of experts.

Watch Sequel On Demand

For even more insights and information, visit the Wisely Resource Center.