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The Fall product release is here. New features are now available across our Marketing and Host solutions—purpose-built to help you leverage your customer data to grow your business and customize some of the key aspects of delivering a great guest experience. You can watch our event on demand by clicking HERE. The highlights below include videos and links to help you get started using these new solutions today: Smart Properties, Email Builder, New Webhooks, Add a Gift to Reservations, Shift Notes, and Flexible Booking Policies. |
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Smart Properties All-new Smart Properties available within Segments are powered by our data science and machine learning. These 10+ supercharged segmentation options put the power of Customer Lifetime Value data and predictive analytics in your hands. Highlights include:
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Video: See Email Builder in Action
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Email Builder Set up templates for automated emails with ease using our all-new email builder. Within the Dashboard, under templates, you’ll now find the option to build both automated SMS and Email templates. Use the drag-and-drop modules to create your template, or begin using our starter template which guides you through the optimal placement of copy and images. Note: If you were previously using templates built in SendGrid, those templates will remain linked and remain editable. Any new email templates on existing or new Automations are required to be built with the new template builder/editor in the Wisely Dashboard. |
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Expanded Library of Webhooks If you’re not already familiar, a webhook is simply an event that passes data to a destination. With this release, we’ve expanded our library of webhooks to include the option to take action after a guest completes a Wisely-powered survey.
Video: Learn More About our Expanded Library of Webhooks Example use cases:
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Add a Gift to Reservations The all-new Add a Gift feature is an easy way to coordinate something special for guests during their dining experience, like a surprise bottle of wine or dessert paid for ahead of time by a family member or friend. Key details:
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Shift Notes Shift Notes is a new feature that helps streamline communication between team members before, during, and after each service. Digital notes and reminders you create/schedule will pop-up at just the right time in the Host app. |
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Flexible Booking Policies Empty tables held for reservations that may or may not show put even the best service plans at risk. That’s why we’ve created all-new flexible booking policies for reservations, including the option to charge a fee for no-shows or last-minute cancellations. Note: You can decide whether or not to charge guests who cancel.
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Additional Reminders & Updates Don’t forget about these other great features that offer you more ways to wow guests and improve both operations and marketing efforts:
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All of these new features are immediately available to brands currently using Wisely, and will become part of Olo’s on-demand commerce platform as part of our recent acquisition. For a better understanding of what the acquisition unlocks for restaurant brands, check out this blog post.
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