Summer 2020 - Release Notes

  • Updated

These days, we know the more you can do with less, the better. (We double checked those comparatives and superlatives several times...trust us.)

 

That’s why Wisely releases new features on a rolling basis...and this summer we have three (3) time-saving solutions to share.

 
 

New: Order Management

As dine-in demand bounces back, data shows take-out and curbside orders are likely to hold steady or continue to grow.  

 

Now you can upgrade your Wisely Host App to manage the flow of both dine-in guests and online orderers.

 

Wisely’s new “Orders” tab helps your host/manager streamline communication with guests about their online order status and pick-up​.
Note: upgrade fees apply to unlock this feature.
 

How does it work?

  • Order Placed: When a guest submits an online order via Olo, it flows automatically to the Wisely Host App "Orders" tab (requires Olo integration to be enabled & setup)
  • Auto Text Sent: Guests receive a customizable "Order Created" text—confirming their order has been received and any specific pick-up/hand-off instructions
  • Notify Guests & Coordinate Hand-Off: Setup automated alerts or simply tap "Notify" to send a custom text to the guest
  • Not using Olo?: No problem! The "Orders" tab also allows for manual entry of a guest name and phone number—with the ability to "Notify" guests when their order is ready
Click to Learn More about Order Management
 
 
 

New: Control to Create & Edit Waitlist/Reservation Forms

Wisely’s new ‘Forms’ editor puts you in the driver’s seat to create and edit the Waitlist and Reservation booking forms your guests see/use—all within the Wisely Web Dashboard.

 

How does it work?

  • Dashboard: Login to the Wisely Web Dashboard and navigate to Settings & Configuration under Host ​
  • Best Use Case in the wake of COVID-19: Customize guest communication and share updates (e.g. change to service model) immediately vs. routing requests through Wisely Support
Click to Learn More about Forms
 
 
 

New: Google Tag Manager Integration

Collect more data tied to your guest’s online behavior by tagging Wisely-hosted pages and tying the intel back to your Google Analytics account.

 

How does it work?

  • Plan: Identify which pixels you want to fire on Wisely-hosted pages (Waitlist/Reservations, WiFi, etc.)
  • GTM-ID: Provide Wisely with the GTM-ID of the container
  • Information = Power: Leverage the insights to further map out your consumer journey/funnel, re-market to guests who didn't complete a booking, and measure/track intent to optimize your digital presence
  • Learn More: For helpful articles on how to set up containers and the most common pixels, visit these articles on Google here and Facebook here
Click to Learn More about Google Tag Manager Integration
 
 
 

[Watch On-Demand] "Never Have I Ever: A Wisely Q&A with First Watch and bartaco on their Transformation during COVID-19"

As an added bonus, sharing Wisely’s conversation with Matt Eisenacher (First Watch) and Scott Lawton (bartaco) on transforming guest experience during COVID-19.
Click to Watch On-Demand

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