The Engage Dashboard is the main hub for administrative settings as well as a bird's eye view of your restaurant operations.
Navigation note: All dashboard drop-downs allow you to search for a specific location! Save time by typing a location name instead of scrolling.
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Host
The Host section in the dashboard reflects the information contained in the host stand iPad app. In the host section, you can view your waitlist, view and manage reservations, setup and adjust your reservation inventory, build and tweak your floorplan, and check out your efficiency reports.
Guest Sentiment
Within the Guest Sentiment section, you can see an overview of your Review Ratings, Sentiment Score, and Average Response Time. Use filters to drill down by location, category, date range, etc. You can also see the individual reviews and reply to them directly through the Dashboard.
Marketing
With Segments, you can create and view portions of your audience based on the criteria you decide. You can segment by dates, guest details, location, and source.
To learn how to build Segments, check out How to Build Segments.
In Email, check out the triggered emails you have set up. Click into each email to view specific metrics by location.
Settings
Use the Dashboard Settings to configure and make changes to your account. To access the Settings & Configurations, click the arrow right next to your Program's name.
General
Setup your concept and connect to third-party integrations for Guest Sentiment and Marketing Automation.
- Basic
- Name, Logo, Brand Color
- Advanced
- API Keys, Meraki Validator, Chatmeter ID, Twilio Account SID, Twilio Account Token
- Social
- Google, Facebook, Twitter, Instagram
Restaurants
Add new restaurant locations to your Wisely account. Please submit a ticket to Engage Support to get that location live!
Users & Permissions
Add users to your accounts and determine which locations they have access to. To learn more, check out User Permissions.
Host
- Floorplan
- Add, edit, remove rooms. To learn more, check out Floorplan Builder.
- Waitlist & Reservations
- Block the waitlist today or schedule blocks in the future.