Sentiment, part of the Olo Engage product suite, is a Reputation Management platform that combines 3rd party review management and guest surveys capabilities. Purpose-built for multi location restaurants, it helps brands listen, analyze, and adapt to feedback in real-time to gain a deep understanding of the “why” behind guest satisfaction.
Tip: A glossary of commonly used terms can be found here.
Sentiment Features
Sentiment has a number of features designed to help brands turn guest feedback from a headache into a powerful acquisition and retention engine. Click the hyperlinks below to learn more about each specific feature.
- Reviews Inbox
- Review Rules
- Review Notifications
- Manual Tags and Direct Mentions
- Response Template Libraries
- Dynamic Text and Localized Responses
- Bulk Responses
- AI Suggested Responses and Prompt Directives
- Guest Surveys and Feedback Forms
Sentiment Review Management Reporting
There are five primary Dashboards and Reports that unlock better data-driven decision making for brands. Click the hyperlinks below to learn more about each specific dashboard or report.
- Sentiment Reporting Overview
- Reviews Insights Dashboard
- Sentiment Analysis Dashboard
- Competition Dashboard
- Reputation Performance Report
- Review Management Report
Brands leveraging the legacy Sentiment solution can find more information here.