Guest feedback can be incredibly valuable; it’s even better when you have context on the person that provided it. Are they a frequent customer? High potential? Who was their server?
Sentiment reviews feed and daily digests include an Embedded Guest Profile that provides deeper insight into a guest and that specific interaction at a glance.
Note: Embedded Guest Profiles are only available on reviews that came from Wisely Feedback Automations and legacy Surveys those feedback automations are what allow the system to tie a review to a guest in the Wisely CRM.
Embedded profiles are unavailable for all third-party review sites like Yelp, Google, Facebook, etc.